Many factors can influence the audio quality of phone calls received through your Phonak hearing aids.

Here are some basics to check before investigating further:

                -Verify your mobile phone signal strength. You may need to move to a location with stronger reception.

                -Adjust the position of the phone, making sure there are no obstacles between the phone and your hearing aids such as your body, a wall, or hard surfaces as these can interfere with the wireless audio signal.

                -Ensure you are within Bluetooth range, keeping in mind that factors such as physical obstacles, interference, environmental conditions, and battery status can affect connectivity.

-When relocating during a call, make sure to take the phone with you.

-Make sure that the phone is streaming the call through the hearing aids and not the speaker of the phone. Accept the call using the multi-function button of the hearing aid.

-Sound quality issues during iPhone Bluetooth calls can be solved by turning the phone off and on once a day.

-For hearing aids with disposable zinc air batteries make sure you are using a fresh battery that has been properly primed (leaving it out of the battery packet without tab for 2-5 minutes prior to inserting into the hearing aid).

Bluetooth Adaptive Switch