Many factors can influence the audio quality of phone calls received through your Phonak hearing aids.

 

• Volume is too low: Increase the volume if the volume control is available.

• Low battery: Charge the hearing aid or replace the battery if you have a non-rechargeable model.

• Speaker/earpiece is blocked: Clean the speaker opening/earpiece. Change the earwax filter if your hearing aid model is equipped with earwax protection.

• Hearing has changed: Contact your hearing care professional.